Industries
Anywhere customers arrive in person.
The data model is deliberately generic — organizations, locations, services, visits and experiences. What changes between verticals is vocabulary: what you call the person behind the counter, where the QR code is printed, and the one thing you need to know about the customer standing in front of you.
- 2
- Verticals with a page today
- 6
- Modelled, not shipped
- 3
- Check-in vocabularies written
- 5
- Entities in the whole model
Shipped
Automotive
Dealership service departments, sales floors and parts counters.
The service lane is where loyalty is won or lost, and it is the part of the dealership with the least visibility. Resatisfy makes the wait visible, answers the advisor's repetitive questions, and catches the unhappy customer before the CSI survey does.
- Service appointment
- Walk-in service
- Vehicle pickup
- Sales
- Parts
- Body shop estimate
The vocabulary this vertical uses
- Staff are called
- Advisors
- Check-in happens at the
- service lane
- Context captured
- Vehicle
- Example location
- Fairfax BMW
What a customer types at check-in
“A noise from the front right when braking…”
Shipped
Sports & recreation
Ranges, clubs, gyms and multi-activity facilities.
A destination facility runs several queues at once — a walk-in list for the thing people came for, and booked appointments for everything else. The booked side runs on time. The walk-in side is where satisfaction is won or lost, and it is almost never measured.
- Range lane (walk-in)
- Reserved lane
- First-time orientation
- Training course
- Personal training
- Group class
- Wellness appointment
- Retail & purchases
The vocabulary this vertical uses
- Staff are called
- Staff
- Check-in happens at the
- front desk
- Context captured
- Membership
- Example location
- XCAL Ashburn
What a customer types at check-in
“Bringing two guests, one is a first-time shooter…”
Not shipped
6 more verticals are modelled. None of them have shipped.
These are not customers, case studies or launch dates. Each one has its visit reasons defined in the codebase, and some carry a full check-in vocabulary — but none has a page, a reference or a live location behind it. We would rather write that down than put a logo on it.
Banking & credit unions
Vocabulary definedBranch lobbies, teller queues and advisor appointments.
Teller service · New account · Loan consultation · Notary & documents
Healthcare
Visit reasons onlyClinics, urgent care and specialty practices.
Scheduled appointment · Walk-in · Lab work · Follow-up · Pharmacy pickup
Retail & service centers
Visit reasons onlyService desks, repair counters and appointment-based retail.
Repair drop-off · Repair pickup · Consultation · Returns · Fitting
Hospitality
Visit reasons onlyFront desks, restaurants and guest services.
Check-in · Concierge request · Restaurant seating · Guest services
Government offices
Visit reasons onlyDMV, permitting, licensing and public service counters.
License & registration · Permits · Records request · Payments · Appointments
Universities
Visit reasons onlyRegistrar, financial aid, advising and student services.
Advising · Financial aid · Registrar · IT support · Student ID
Not on the list? The model already fits.
Organizations, locations, services, visits and experiences are generic. Tell us your vertical and we will show you the check-in flow and the queue board for it — built from your words, not ours.